Best Maintenance Services and Chat Plugins for WordPress 2020

Alex Bulat

5 years ago

Maintenance Services and Chat Plugins
Premium WordPress Themes
The Final Word

Nowadays people use the Internet on a daily basis talking to each other, searching for some information, buying things, and looking for some services. The online world is getting more real than the physical one. However, despite all the apparent activity, there is one thing that online world lacks. There are thousands of faces, hundreds of companies providing various services, but still browsing the web feels quite impersonal, doesn't it? In spite of being connected to the whole world at the same time, you feel lonely and isolated. How can you use it in your business? Add some personal touches, like live chat or customer support services, to your website and see how your conversion grows. People are just people and they enjoy the personal approach. They like having someone around they can share their problems with. Thus, providing such customer services you can make your business more successful.

WordPress offers its users lots of opportunities to cater to their clients. You can use WordPress help chat or WordPress customer service to provide your visitors with a better experience on your website. With live chat integration, you will be able to solve the customers' problems immediately, which will definitely add you points. Integrating a support platform you enable your clients to open up a support ticket any time they want. We have prepared a list of the 5 most popular solutions for WordPress customer service.

Maintenance Services and Chat Plugins

Maintenance by TM

Maintenance is one of the easiest ways to get full 24/7 support for your WordPress or even WP WooCommerce website. Timely updates, speed, and performance optimization, debugging, security, and more are things that do require time. It’s absolutely natural that not all from thousands of WordPress users are in possession of it. Still, it’s not so important what reasons drive you to rely your website upkeep on experienced specialists. Subscribing for Maintenance by TemplateMonster you’ll gain lots of perks, like special discounts, theme installation, InMotion hosting, and other.

Some of our services:

WP Engine and Plugins Updates
Weekly Debugging
Site Improvement Suggestions
24/7 Uptime Monitoring
Emergency Care
and more

HelpCrunch live chat plugin

HelpCrunch is leading live chat software that also offers knowledge base, ticketing, and email marketing functionality. It’s a perfect solution for businesses that want to cover all their marketing, sales, and support needs with one powerful solution. Get more leads, increase sales, improve satisfaction and retention rates by utilizing a unified tool for all communication channels.

The HelpCrunch live chat is available as a WordPress plugin. Basically, all you have to do is sign up for the tool, then find, install and activate its plugin in your WP dashboard. Once you sign up, the installation wizard will guide you through every step so you won’t have to worry about anything. In a nutshell, all it takes is copying and pasting a short snippet of code from HelpCrunch to its plugin settings.

After you activate the plugin, you’ll see your very own chat widget in the bottom right corner of your website. Customize it in any way you want in your HelpCrunch dashboard — change colors, themes, buttons and whatnot. On top of live chat, you’ll have access to functionality like knowledge base for creating self-service articles, popups for capturing visitors’ emails, help desk for answering to customers’ emails.

Now, there are numerous use cases of how one can use the live chat by HelpCrunch. With the help of pre-chat and offline forms, you can catch visitors’ contact information like emails or phone numbers. This information is useful for further lead pre-qualifying and further follow-ups. The solution also tracks your visitors data and stores it in your HelpCrunch account. You’ll be able to see things like location, language, time zone along with user path and latest actions they’ve performed on your website. This information is collected by default, but you can pass your custom business-specific data to your account, too.

Support agents can effectively manage chat conversations by tagging, assigning, re-assigning, and merging them, using pre-saved responses. The ‘typing insight’ feature will show you when users are typing something, while customers can see if you’re typing, too. On top of a traditional typing insight feature, HelpCrunch also shows you a real-time message sneak peek. What it means is that your support team will be able to see customers’ messages as they’re typing and before the message is even sent.

When the issue is resolved successfully and support agents close the conversation, the system sends an automated ‘chat rating’ message to a customer asking to rate their live chat experience. All ratings will appear in your Reports where you can track your customer satisfaction level along with overall customer service performance: the number of conversations per certain period, first response time, average resolution time, etc.

With HelpCrunch, it’s possible to send proactive chat messages to your customers instead of just waiting til they contact you. So, when someone visits your website for the third time and spends more than 3 minutes on, let’s say, your pricing page, you can reach out to them proactively. Just set an automated chat message offering help based on the corresponding rules: current URL and time spent on a page.

Also, popups are included in all subscription plans. You can set as many trigger-based pop-ups on any strategically important pages of your website as you want. Popups are great for capturing visitors’ emails, nudging people into buying or signing up, and giving some special promo offers. They function like auto messages in terms of triggers and rules.

The ticketing-like approach means that you can not only use HelpCrunch as a live chat tool, but also receive and answer support emails in the same dashboard. All conversations will land into the unified queue in a chronological order. However, there are different filters for arranging them in any way you choose: new, open, pending, assigned to me, on-hold, closed, etc.

Once you get your live chat up and going, you can proceed to creating a knowledge base where customers can find answers on their own. The HelpCrunch Knowledge base is fully customizable. Change colors, header images, footer links and add your custom domain to make your knowledge base look like an integral part of your website. All articles have built-in SEO and social media settings. The knowledge base comes integrated into your chat interface. So, if you need to send an article, there’s no need to switch tabs — just press the corresponding button in your conversation window and send it in a few clicks.

Depending on your subscription plan, it’s also possible to use HelpCrunch as an email marketing tool — send targeted emails to specific segments of your subscribers or set automated email sequences. And since HelpCrunch is already collecting customers’ emails via chats and popups, it makes much sense to set up your email marketing campaigns in the same tool. They can be sent based on all kinds of customer information including your custom data — registration date, last visited pages, previous chat conversations, etc.

HelpCrunch has two tiers to their pricing plans — ‘Live Chat’ and ‘Live Chat + Emails’. The Standard ‘Live Chat’ plan costs $15/mo per team member and includes unlimited live chat with unlimited chat history, knowledge base, 3 chat auto messages and popups. All this plus email functionality is available in ‘Live chat + Emails’ subscriptions, which costs from $29/mo to $49/mo per team member.

WSDesk

WSDesk is a ticketing-based WordPress HelpDesk plugin. It is a feature-rich plugin which can effortlessly turn your WordPress site into a support system. Along with all the usual features of a helpdesk plugin, WSDesk includes ‘Automations and Triggers’, ‘Auto-suggestions’, ‘Auto-assigning of tickets’, ‘Auto-replies’, ‘Satisfaction Rating’, ‘Backup and Restore’ and lot more. The plugin also provides easy integration with WooCommerce and supports Easy Digital Downloads (EDD) too. The plugin allows a number of customization options like customization of the ticket views, ticket labels, ticket statuses, etc. The support form can also be customized further. WSDesk also works well with Contact Form 7 and Gravity Forms, in case you want to replace the default Support form with either of the above plugin. And it goes without saying that the plugin supports unlimited tickets, unlimited agents, internal notes, email piping, reports, and statistics, etc.

Zendesk Chat

Zendesk Chat is currently one of the most popular solutions for WordPress users. Its chat boxes feature stylish customizable layouts and themes. Zendesk Dashboard is user-friendly and intuitive and comes with an integrated analytics platform. The latter helps you to control chat performances, track the history and better understand the visitors' behavior. The platform is free. However, you can buy a premium plan to get access to some cool features, like, for example, chat triggers. It lets you specify the conditions to automatically reach every visitor.

Zendesk Support for WordPress

Zendesk is truly WordPress customer support plugin number one. It can be configured to receive your customer queries directly from your blog or website. It provides you with a Single Sign On option. Thanks to it the user doesn't need to login to Zendesk support to submit a ticket if he is already logged in to your website. You can add Zendesk Support Web Widget to any page of your website to provide the user with quick access. You can sign up for a 30-day free trial to test out its powerful functionality.

Casengo Live Chat Support

Casengo is another popular option for WordPress help chat. It is an all-in-one solution for your website. It supports email, live chat, and social media. WhatsApp integration is what makes Casengo stand out from all the other variants. You can customize the look of your live chat window up to your liking. Casengo also allows you to forward cases to people outside your support team. The plugin is optimized for all kinds of mobile devices.

Support Ticket System

The main idea behind Support ticket system is to provide the users with the most user-friendly experience. So the system was created completely for the front-end. This means the users won't need to leave the particular page to ask a question or to solve their problem. The platform is equipped with email notification for you to be always aware of the new tickets. The possibility to add notes to the tickets is a handy feature that will facilitate the process of solving the problem.

WP Live Chat Support

Main Features:

Built with Bootstrap
WPML-Ready
SEO-Friendly
Web Forms

The Final Word

Thus, if you are running a website on WordPress business themes you have hundreds of opportunities to provide your clients with professional support. On the web, there are tons of cool WordPress customer support plugins, both free and premium. They provide a user-friendly interface for you and intuitive navigation for your clients. However, they don’t cover all the needs of your WordPress website. To always keep it at the best condition subscribe Maintenance!

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Maintenance Services and Chat Plugins

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