Choosing the right web template is like choosing a car (or your character appearance in a video game); you will be using it for some time, and so it could be a hard choice. Some people enjoy selecting carefully, and slowly and accurately comparing several options.
Others don’t like searching and need help.
That is what TemplateMonster technical support exists for.
TemplateMonster tech support is one of the best when comparing it with the ones offered by similar marketplaces. In this article, you could find a comparison of support provided by TemplateMonster and ThemeForest.
TemplateMonster provides free tech support to every customer for 6 months after the purchase. The Monster support team is composed of professionals that would be able to answer every question about products.
TemplateMonster’s tech support knows all the details about our templates – how they look like, what platform they could be used for, and what benefits they have. A personal consultant will give you advice and propose a few options according to your preferences so that you spend less time searching for a template.
Is a template responsive?
Does it have a parallax effect?
Is it adaptive?
Support specialists will gladly have a chat with you and show you the most appropriate items from our inventory, which satisfy your aesthetic needs and technical requirements.
The Tech support team will help you with unzipping issues, restore missed links and give explanations about license details. If you have a problem with a monster product – keep calm and contact tech support.
To buy a template, you could use a plastic credit card (Visa, MasterCard, Discover, American Express) or one of the secure payment systems (PayPal, Skrill, Payoneer, Wire). A friendly tech support specialist will help you make a payment most conveniently.
Tech support is available 24 hours a day and works without days-off. In a pop-up window, you could select what type of advice do you need. A consultant will help you choose the right product; a support specialist provides free assistance for existing clients, and a billing assistant will resolve your checkout issues.
If you would like to get a detailed response via e-mail – submit a ticket. All the tickets are processed in 4 - 24 hours. There are multiple ways to report an issue:
If you are an auditory type of learner and want to get all the information in verbal communication, you are welcome to call monster phone support. Hit a blue “Call back” button on the pop-up window and leave your contact data. Within an hour a benevolent support team member will call you to discuss how TemplateMonster could help in solving your problem.
Click Play to listen to the conversation.
TemplateMonster Wants YOU for the World of Business!
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